The website www.kopetroventures.com.my (“Website”) is wholly owned, managed and operated by KOPETRO Ventures Sdn Bhd (1002042-K). All of the information, data, materials, promotions, pricing, pictures, operations and services whatsoever available and found in the Website are fully owned, managed and/or operated by KOPETRO Ventures Sdn Bhd (1002042-K). All the contents whatsoever residing in this Website is the property of KOPETRO Ventures Sdn Bhd (1002042-K). All rights are reserved.

Internet and web users who browse, use and access the Website shall accept without limitation or qualification, all of the terms and conditions and data privacy policy as stated herein below (“T&C”) and shall automatically be bound by the said T&C upon using, accessing and browsing our Website. Further, it is implied and expressly deemed that our T&C stated herein (on the Website) have been fully read and agreed upon. If you do not agree to abide by our T&C, kindly stop accessing and browsing our Website immediately.

TAKE NOTICE that you cannot and are not allowed to use, copy, distribute, publish and/or commercially exploit the data, information, content, photos, links and/or any other parts of our Website for any personal, private and whatsoever purposes. Our Website is designed for our clientele and the public who seek to know more about KOPETRO Ventures Sdn Bhd (1002042-K) and its services. No right or licence is granted directly or indirectly to any party accessing the Site to use or reproduce any Intellectual Property, and no party accessing the Site shall claim any right, title or interest therein.
At all times, our Website are legal and may only be used for lawful purposes, and in a manner which does not violate the rights of, or restrict or inhibit the use of our Website by a third party. Such restriction or inhibition shall include but is not limited to, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person, the transmission of obscene or offensive content or of defamatory, racially or ethnically objectionable material of any kind or disruption of normal flow of dialogue within our Website.

You acknowledge, consent to and agree that KOPETRO Ventures Sdn Bhd (1002042-K) may access, preserve and disclose your Account information and Content if required to do so by law or pursuant to an order of a court or by any governmental or regulatory authority having jurisdiction over KOPETRO Ventures Sdn Bhd (1002042-K) or in a good faith belief that such access preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce these Terms and Conditions; (c) respond to claims that any Content violates the rights of third parties; (d) respond to your requests for customer service; or (e) protect the rights, property or personal safety of KOPETRO Ventures Sdn Bhd (1002042-K), its Users and/or the public.


Our Website may contain link(s) to third party sites. KOPETRO Ventures Sdn Bhd (1002042-K) is not responsible (whether directly or indirectly) for the content of those third-party sites as it is NOT operated by KOPETRO Ventures Sdn Bhd (1002042-K). Those link(s) are provided solely for our Website user convenience and it does not in any way indicate, expressly or impliedly, any endorsement, authorisation or sponsorship by KOPETRO Ventures Sdn Bhd (1002042-K). The use of the contents in those third-party websites are at the user’s own risk. It is the user’s responsibility to take all protective measures to guard against viruses or other destructive elements whatsoever.

Modification & Updates

KOPETRO Ventures Sdn Bhd (1002042-K) reserves the right, at any time, without prior notice, to change, modify & update whatsoever on the data, information, styling, photos, format and content whatsoever of our Website. KOPETRO Ventures Sdn Bhd (1002042-K) may terminate, change, suspend or discontinue whatsoever on any aspect or element of our Website, including the availability of any features of the Website at any time. KOPETRO Ventures Sdn Bhd (1002042-K) may also impose limits, prohibitions and/or restrictions on certain features, services and access to certain parts and/or all of our Website without notice or liability. KOPETRO Ventures Sdn Bhd (1002042-K) may suspend the operation of this Website for support or maintenance work, in order to update the content or for any other reason.

Any individual or entity that wants to use the Service must accept the terms of these Terms and Conditions without change. BY CLICKING THE ACCEPT TERMS OF USE BUTTON, YOU AGREE TO BE BOUND BY ALL TERMS OF THESE TERMS AND CONDITIONS AND ALL SPECIFICATIONS AND GUIDELINES INCORPORATED BY REFERENCE.

  1. General

    1. In these conditions the ‘Company’ shall mean KOPETRO Ventures Sdn Bhd (1002042-K);
    2. The ‘Customer” means the company, firm or person/s placing the order for Works and/or services and/or Goods supplied by the Company as specified in any invoice, document or order or otherwise agrees to buy any goods or services from the Company;
    3. The ‘Works and/or Services’ means any services rendered, products delivered or any future or completed work done by the Company and shall include any and all activities carried out by the Company or any person or organisation engaged by the Company including information, drawings, data, installations, servicing, repair and transport;
    4. No agreements shall be effective to vary this contract unless agreed upon in writing by a Company Director.
  2. Quotations and Prices

    1. Any quotation given by the ‘Company’ is a mere invitation to treat and does not constitute a contractual offer. All quotations hold for 30 (thirty) days after issue, however KOPETRO Ventures Sdn Bhd (1002042-K) may withdraw a quotation at any time.
    2. Prices included in the quotation are based on the specification, drawings and/or requests by the Customer. Should the specification or Customer’s request change, then KOPETRO Ventures Sdn Bhd (1002042-K) reserves the right to vary the quotation price.
  3. Work on Site

    1. When working at the Customer premises, the Customer shall provide adequate access to the premises and ensure at all times that the working environment at the premises is conducive to the health and safety of the Company, its employees, agents and subcontractors.
    2. The Company shall have the right to refuse to perform any Services which would bring the Company’s employees, agents or subcontractors into contact with any hazardous substance where such substances were not reasonably apparent from any prior inspections by the Company.
  4. Information and Advise

    1. Advice, information and opinion given by any Director, Employee or Agent of the Company is given without legal responsibility.
    2. Any recommendation or suggestion made by the Company relating to the use of services, whether in technical literature or in response to specific enquiry, is made in good faith but it is for the Customer to satisfy himself of the suitability of the services for his particular purpose, and shall be deemed to have done so.
  5. Limit of Liability

    1. The Company shall not be liable for damage or injury caused by its Goods or workmanship beyond replacement of the Goods or work on verification of the Customer complaint.
    2. The Company shall not be liable for any consequential loss caused by its failure or delay in supplying, servicing or repairing Goods, whether the loss arises from the actions or from the omissions of the Company, its employees, Agents, or Subcontractors.
    3. The Company shall be under no liability whatever to the Customer for any indirect loss and/or expense (including loss of profit) suffered by the Customer arising out of a breach by the Company of these terms and conditions.
    4. The Company will have no liability to the Customer in relation to any loss, damage or expense caused by the Company’s failure to complete the Services or to deliver the Goods as a result of fire, flood, tempest, earthquake, riot, civil disturbance, theft, crime, strike, lockout, breakdown, war, the inability of the Company’s normal suppliers to supply products or any other matter beyond the Company’s control.
    5. The Company shall not be under any liability if the Goods or Services are not paid for by the due date.
  6. Exclusions
    The price agreed herein does not include any expense covering damage arising from hidden or unknown contingencies found at the job site: example – faults or deteriorations of the building structure, pre-existing conditions of the site, heritage or preservation orders, finding of hazardous substances and the like, unless specifically noted in the tender price.

  7. Deliveries

    1. Any time named by the Company for the delivery of its Goods or Services is an estimate only, and while every effort will be made to deliver on time the Company will not be liable for any consequences of a delay in delivery.
    2. In the case of damage in transit or short deliveries, notice of damage or shortage must be received in writing within 3 days of invoice date.
    3. The price payable for delivery will be as stated by the Company.
  8. Returned or Cancellation of Goods and Services (Refund)

    1. Cancellations and Amendments by the Customer.
      • The Customer shall be permitted to amend a Booking Request by call our customer service number, up to twenty-four (24) hours before the Scheduled Booking Time.
      • If the Customer cancels a Booking Request within the twenty-four (24) hour period before the Scheduled Booking Time, the Customer agrees that there will be no refunds on the payment made.
      • If the Customer is not present at the Booked Service Location and at the Scheduled Booking Time, the Booking Request are considered to be cancelled by the Customer and no refund will be provided.
    2. Cancellation of Booked Services by the Service Provider.
      • In the event the Service Provider is unable to attend to an accepted Booking Request at the Scheduled Booking Time, the Customer may choose to change the Scheduled Booking Time or request for a refund within the twenty-four (24) hour period after the Scheduled Booking Time by contacting KV Clean phone call centre.
      • The customer will not be entitled for a refund if the request is made after the twenty-four (24) hour period after the Scheduled Booking Time.
    3. Customer Disputes.
      • The Customer has a twenty-four (24) hour period following the completion of the Booked Services (the “Dispute Period”) to inform KV Clean if the Booked Services performed by the Cleaning Service Personal is not up to a standard reasonably required of a cleaning service provider (the “Customer Dispute”).
      • KV Clean shall then inform the Cleaning Service Personal of such complaints from the Customer. In the event of a Customer Dispute, the Cleaning Service Personal agrees that it will return to the Customer to complete or rectify the Booked Services to a reasonable standard. No additional payment will be charged to the Customer for the performance of any rectification services in satisfaction of a Customer Dispute.
      • For the purposes of clarity, Booked Services will not be deemed to be completed (and an invoice will not be issue to the Customer for payment) until a Customer Dispute has been rectified. The Parties agree to find a suitable time for the Cleaning Service. The Customer will not be entitled to a refund should they choose not to proceed with the rectification of the booked service.
    4. Orders/part orders for Goods and Services cannot be cancelled without the prior agreement and written consent of the Company.
    5. The Company does not accept the return of Goods for credit unless the Customer has prior written permission from an authorised officer of the Company. Only new Goods with undamaged packaging and regarded by the Company as suitable for resale will be accepted for credit.
    6. Credit for returned Goods and cancelled Services will be subject to a cancellation charge proportionate to the costs incurred by the Company.
    7. If a Customer cancels or alters any order or part order for any product at any time after the Company has received the order then the Company reserves the right to charge to the Customer the cost of any product/s, materials or permit fees already acquired for the order together with cost of labour and tooling expended to the date of such cancellation or alteration. This is a genuine estimate of costs and expenses incurred by the Company.
  9. Alteration to Terms and Conditions
    The Company may amend or vary these terms and conditions at any time by posting an amended copy on the Company website www.kopetroventures.com.my terms and that the Customer will be bound by such amendments.

  10. User/Customer Submissions

    1. Any material, information or idea you post on or through the Services, or otherwise transmit to the Company by any means that you submit to the Website and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, "Submissions") will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Website, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content.
    2. We may, in our sole discretion and for any reason, refuse the Submissions or remove them from our Service at any time.
  11. Method of Payment
    The Customer shall be entitled to make payment for the Goods and/or Service pursuant to the various payment methods set out in the Company’s website.

  12. Customers Acknowledgements

    1. It is the sole responsibility of the Customer to check and confirm the order with the Company prior to signing the quotation. The Company will not be held liable for incorrect orders.
    2. It is the responsibility of the Customer to ensure that the Works can be completed without interruption, in a continuous workflow and on the mutually agreed date. The Company reserves the right to charge the Customer any extra costs incurred by the Company by virtue of interruption including but not limited to additional return to site charges and travel costs. The customer shall be fully responsible to ensure that electrical installations and any other installations not specified within the quotation do not foul the work area and associated areas.
    3. The Customer shall ensure that the Company or it representative has clear and free access to the work site at all times to enable them to carry out the Works/services. The Company shall take all due and reasonable care when delivering and installing the product/s in accordance with the Terms and Conditions. The Company shall not be liable for any loss or damage to the site.